Help CenterOpen the account menu to find Profile & security, Generation personalization, API keys, Theme, and Log out. Confirm the account before changing its settings.
Before you begin
Use a device you trust. Keep passwords, API keys, reset links, and private instructions out of shared screenshots. Finish active conversations or media sessions before signing out.
Steps
1. Review Profile & security
Choose Profile & security from the account menu. Under Personal details, use Upload photo for a PNG or JPEG under 10 MB. Remove photo is unavailable when there is no photo to remove.
Review Full name and use its Save control for an intended change. Check the displayed result before leaving the page.
2. Check how sign-in details are managed
For a provider-managed account, Email says it is managed by the sign-in provider, and Password directs you to that provider. Use the provider's account settings for those details.
For password recovery, the Aivah sign-in page has Forgot password, which opens the email form with Send reset link. Use the recovery flow for the account's sign-in method. Never send a password or reset link to support. See sign-in and account setup.
3. Review Generation personalization
Choose Generation personalization. The dialog has PDF, Word, Excel, PPT, Image, and Video tabs for different output instructions.
Document tabs include Color palette and Font family fields. Video includes duration choices. The dialog explains that a blank field uses the built-in default and the current chat request takes priority.
Review the intended output tab before choosing Save personalization. Use Cancel to leave an unfinished change. Keep passwords and private account information out of style instructions.
4. Choose a theme
Open Theme and select System, Light, or Dark. Check the appearance after selecting it. You can return to the menu and choose another option.
5. Review API keys separately
Choose API keys for application-integration credentials. The page describes a limit of one active key at a time. Review the available key actions carefully before changing a key used by an integration, and keep its value private.
6. Review account deletion before confirming
Profile & security includes Delete account. Its confirmation warns that deletion is permanent and cannot be undone. Use Cancel if you are reviewing the option rather than proceeding.
Before any removal, arrange necessary handover, review billing and connections, and confirm what records you need to retain. Obtain the relevant retention and deletion information before treating account removal as a complete data-removal process.
7. Log out
Choose Log out from the account menu. Confirm that the sign-in page appears before leaving a shared device. To return, use the account's existing sign-in method; Continue with Google is available on the sign-in page.
Expected result
You can locate the correct setting and distinguish Aivah profile preferences from provider-managed sign-in details. After a change, check its displayed result; after logout, confirm that you are at sign-in.
Status meanings
A disabled Save or Remove photo control may mean there is no applicable change or photo. Managed by your sign-in provider directs you to the provider for that setting. Opening a deletion confirmation does not delete the account.
Usage credit impact
This guide does not specify a charge for profile or preference changes. Generated output and API activity are separate uses; review current account usage information for their costs.
Information stored or shared
Settings can include your name, photo, output preferences, and API credentials. Protect private personalization text and keys as well as passwords. Do not include them in support screenshots.
Limits and permanent actions
Sign-in controls depend on the account's authentication method. Changing an API key can affect applications that use it. The account-deletion screen warns of a permanent action; exact retention and handling of outside-service records should be confirmed separately.
Common problems and recovery
- Email or password is not editable: check whether the page identifies it as provider-managed.
- A photo is rejected: check the PNG/JPEG format and under-10-MB requirement.
- A preference seems ignored: check the output tab and whether the current chat request overrides its default.
- The theme is unsuitable: reopen Theme and select the preferred option.
- Sign-in fails: check the selected sign-in method and visible error; use account setup help or contact support without sending credentials.
Next step
Review plans and billing, or read safe data handling before exporting or removing account information.