Help CenterUse this glossary when a workspace label and the plain-language product name differ. The public website uses AI employee; the workspace usually uses Agent as the on-screen name for that same worker.
Before you begin
Labels can vary by account and product update. When this glossary and the current workspace differ, record the visible label and follow the choices shown in your workspace.
Core terms
| Term shown in Aivah | Plain-language meaning |
|---|---|
| AI employee | The complete worker you create, including its job, business knowledge, instructions, appearance, voice, actions, and results. |
| Agent | The workspace label for an AI employee. Use this term when matching an on-screen control. |
| Knowledge | The approved information the employee can use. This Help Center also calls it business knowledge. |
| Source | One website, file, video, image, audio item, or written note added as knowledge. |
| Instructions | Rules that guide behavior, answers, boundaries, actions, and handoff. Some screens may call this a prompt. |
| Model | The on-screen choice that controls how the response is produced. You do not need to understand its internal operation to use it. |
Appearance and conversation terms
| Term shown in Aivah | Plain-language meaning |
|---|---|
| Avatar | An animated companion available in Aivah. |
| Character | An image-based persona created from an uploaded picture. |
| Background image | An image shown behind a Character. |
| Scene | The environment shown around an animated companion. |
| Voice | The sound used when the employee speaks. |
| Playground | The private conversation area used for testing and normal work. Older material may call it Hub. |
Publishing and connection terms
| Term shown in Aivah | Plain-language meaning |
|---|---|
| Shared | The area used to publish an experience for visitors. |
| Direct Link | A standalone public conversation link. |
| Iframe | The workspace label for placing an experience inside a website page. |
| Chat Bubble | A floating conversation button placed on a website. |
| MCP | The workspace label for connected outside tools and allowed actions. |
| Telephony | The workspace label for phone-assistant setup. |
Data, results, and content terms
| Term shown in Aivah | Plain-language meaning |
|---|---|
| Memory | Saved facts or preferences from supported conversations. |
| Credits | The usage balance consumed by supported activity. This Help Center calls them usage credits. |
| Insights | The area for trends, conversations, leads, quizzes, calls, and usage. |
| AI Drive | The library for supported generated images, videos, slides, documents, and saved web results. |
| Productivity podcast | A prepared audio item generated from selected knowledge. |
| Studio Podcast | A temporary live conversation between two selected hosts. |
Expected result
You can match the current workspace labels to the Help Center language, recognize retired terminology, and choose the right task-specific guide without guessing what a label means.
Status meanings
The glossary does not define one product status. Status labels belong to the task where they appear. Open the relevant guide for the meaning, expected result, and recovery action, and do not infer a formula or outcome from an unfamiliar label.
Usage credit impact
The glossary defines usage credits as a balance consumed by supported activity. It does not define prices, rates, plan allowances, per-feature formulas, or refresh timing. Use the values shown in your account.
Information stored or shared
These terms describe product areas; they do not by themselves define what information is retained, deleted, exported, or sent to a connected service. Review the task-specific article and your organization's approved policy before using personal or sensitive information.
Limits and permanent actions
- The glossary is not a metric dictionary, commercial price list, privacy policy, security statement, or legal claim.
- Screen labels, available features, voices, plans, and response options can vary.
- Older content that uses Hub, Worker Agent, or Knowledge Agent may not match the current workspace.
- Follow the exact current screen label when completing a task.
Common problems and recovery
| Problem | What to try |
|---|---|
| An article says AI employee but the screen says Agent | Use Agent to find the workspace control; the Help Center uses AI employee for the complete worker. |
| Older instructions say Hub | Open the Playground, which is the current private conversation area. |
| A label is not listed | Search the Help Center using the exact screen label and record it when contacting support. |
| A metric has no definition | Do not infer a formula from the label. Review the underlying records and request an approved metric definition. |
Next step
Start with What Aivah does, or open Understand Insights for guidance on interpreting results.