Help CenterUse this glossary to match Help Center terms with the current workspace. The main areas are Home, Chat, Employees, Library, Deploy, Create, and Insights. Older guide names remain useful search terms, but their navigation may have changed.
Before you begin
Follow the labels actually shown in your account. A term describes a control or concept; it does not establish that a workflow has completed.
Core terms
| Term | Meaning |
|---|---|
| AI employee | A configured assistant with a job, instructions, knowledge, and any assigned tools. |
| Employees | The area for hiring, configuring, and reviewing employees. |
| Hire employee | The entry point for creating an employee. |
| Knowledge | Source information supplied to an employee. |
| Source | An individual item added to knowledge, such as a website, file, or text. |
| Instructions / persona | Guidance for how an employee should respond and behave. |
| Model | The selected AI model used to produce a response or other output. |
| Completed | Preparation finished for the item showing this status; accuracy still needs testing. |
Appearance and conversation terms
| Term | Meaning |
|---|---|
| Chat | The conversation area, including employee selection, settings, messages, and history. |
| Conversation settings | Controls for the current conversation, including available model, voice, and appearance choices. |
| Character | A visual representation selected for a supported experience. Library offers Hero and Basic categories. |
| Background | A visual shown with a character where supported. |
| Voice | The selected sound for speech; it is separate from the model and character. |
| Results | A Chat panel for available results and related content. |
| Library | The area for characters, voices, AI Drive, memory and sessions, and connected tools. |
Publishing and connection terms
| Term | Meaning |
|---|---|
| Deploy | The area for Web & embeds, phone numbers, messaging channels, meetings, and scheduled tasks. |
| Web & embeds | Setup and management for visitor-facing web experiences. |
| Direct link | A standalone web-experience link type. |
| Iframe embed | A web experience placed within a page. |
| Chat bubble | A floating entry point for a web experience. |
| Connected tools | The Library area for apps and available actions. |
| MCP | Model Context Protocol; the custom-server option connects tools through this protocol. It is not the name of the entire current Library area. |
| Phone numbers | Phone-assistant setup under Deploy. |
| Scheduled actions | Work scheduled for an employee, shown under Scheduled tasks. |
| Recurring checks | Repeated checks shown in a separate Scheduled tasks tab. |
Data, results, and content terms
| Term | Meaning |
|---|---|
| Memory & sessions | Library views for stored memories and available sessions. |
| Usage credits | The account balance used for supported activity; rates and allowances depend on current account information. |
| Insights | Usage information and review tabs for Chat history, Leads, Quiz, and Call history. |
| AI Drive | Library views for Images, Videos, and Files. |
| Create | The entry area for Content studio, Live podcast, and Aivah Code. |
| Content studio | Generates slide decks, prepared podcasts, and mind maps from selected employee knowledge. |
| Your library | The generated-content list inside Content studio, separate from AI Drive. |
| Live podcast | A session with two selected hosts, a topic, and listener-message controls. |
| Aivah Code | The project workspace for preparing and building websites or web apps. |
| Environment | The Aivah Code panel for database information and project variables. |
| SVG | A vector image format available when exporting a mind map. |
Older names
| Older term | Current place to look |
|---|---|
| Agent / Agents | Employee / Employees. Some technical routes still contain agents. |
| Playground / Hub | Chat. The Help Center keeps older URL paths so saved links remain usable. |
| Productivity | Create → Content studio. |
| Studio Podcast | Create → Live podcast. |
| Shared | Deploy → Web & embeds. |
| Telephony | Deploy → Phone numbers. |
| MCP area | Library → Connected tools. Custom MCP remains a specific connection option. |
| Chat Log / Call Logs | Insights → Chat history / Call history. |
Expected result
You can recognize current labels, understand older search terms, and choose the relevant task guide without assuming that similar names mean identical behavior.
Status meanings
Status labels belong to the specific task and item. A configured, completed, or running state does not establish accuracy, delivery, public availability, or data retention by itself.
Usage credit impact
This glossary does not define prices, plan allowances, per-action rates, or refresh timing. Use current account information.
Information stored or shared
Names of product areas do not define retention, deletion, export completeness, or what a connected service receives. Review the task-specific guidance for the information involved.
Limits and permanent actions
Features and labels may vary by account. Older references to Worker Agent, Knowledge Agent, or Ready Player Me should not be used as current setup instructions. The glossary is not a privacy policy or a metric specification.
Common problems and recovery
| Problem | What to check |
|---|---|
| A guide uses an older area name | Use the Older names table and follow the current visible controls. |
| A label is not listed | Search its exact wording and include it in a support request. |
| A metric is unclear | Read its explanation in Insights; do not infer a formula from the name. |
Next step
Use the workspace tour or Understand Insights for the next task.