Home services · Plumbers, electricians, cleaners and builders

Answer every call, even with your hands full.

Aivah gives your business an AI employee that answers your phone and your website while you work. It knows your prices and your area, and takes every job request for you.

Start free Book a demo

Free to start · No card requiredPhone answering from Starter · $99/month

See how it works.

Call history in Insights: inbound calls answered by an AI employee, with status, duration, transcript and credits for each — Inside Aivah · Insights → Call history · Illustrative workspace data

01Answers while you work

02Takes job requests

03Every call written down

The problem today

Sound familiar?

I can’t answer the phone with my hands in a boiler.
A missed call goes straight to the next name on the list.
Half my calls are the same three questions.
Do you cover my area? What’s the call-out fee? When can you come?
My evenings go on calling people back.
By the time you ring, some of them have found someone else.

The jobs it does

What your AI employee does

Six jobs it handles while you get on with the work.

Answers the phone on a job

It picks up, answers common questions and takes a message with the address and the problem.

Phone line

Tells people what you cover

Your towns, your services and the jobs you don’t do. No wasted trips.

Phone line
Website

Shares your prices

Call-out fee, hourly rate and set prices. Only the prices you give it.

Phone line
Website

Takes quote requests online

Visitors describe the job and leave their details in a short form. You get back to them with a quote.

Website

Reminds you to call back

Ask once, and a reminder arrives on WhatsApp every day at 5.

Scheduled tasks
WhatsApp · you

Trains new starters

Turn your safety notes and how-we-work guide into a short presentation with a quiz.

Presentations

Where it works

One AI employee, wherever people reach you

Your websiteChat, voice and a face, with a lead form for contact details.

At 9pm, a homeowner asks if you cover her town and what a call-out costs. It answers and takes a quote request.

See the website guide Your phone lineAnswers incoming calls on your own Twilio number, from the call prompt you write.

A caller with a leaking pipe rings while you’re under a sink. It takes the address, the problem and a callback number.

See phone answering Video meetingsJoins Meet, Teams, Zoom and Webex calls with its face and voice once the host lets it in.

A property manager wants a video call about regular maintenance. It joins with you and answers questions about your services.

See meetings Your team chatYour team messages it in Slack. You message it from your own WhatsApp.

Your engineers ask it in Slack how to write up a job. You ask it on WhatsApp for your Sunday rate.

See all channels

A day in its life

A day with your AI employee

Example Copperline Plumbing & Heating is a fictional plumbing firm.

06:55Phone line
No hot water
A caller’s boiler has stopped. It takes the address and details, and says the team will call back after 8.
09:30Phone line
A call during a job
A landlord asks if you do safety checks. It answers from your call prompt and takes his number.
12:10Website
A price question
A homeowner asks what a boiler service costs. It shares your set price and takes a quote request.
15:00WhatsApp · you
A quick check from the van
You ask for your Sunday call-out fee. It answers from your price list.
17:00Scheduled tasks
Your daily reminder
The reminder you set arrives on WhatsApp: return today’s calls.
21:40Website
A late enquiry
Someone asks about a dripping radiator. It explains your out-of-hours rules and takes their details.

Between jobs, open Call history on your phone. Every call is there, with a transcript.

Example

A call while you’re on a job

A homeowner rings while your hands are full. Here is how a good call goes.

1
A clear answerIt answers from the call prompt you write.
2
Knows its limitIt says what it can’t do instead of guessing.
3
Hands over to your teamIt takes the details your team needs to follow up.

Phone lineCopperline Plumbing & Heating

Example

NoahAI employee · Copperline Plumbing & Heating

Caller
Hi, my kitchen tap won’t stop dripping. Can someone come out?
Noah
Sorry to hear that. We can help. Are you in Riverton or nearby? That’s where we work.
Caller
Yes, Riverton. How much is it?
Noah
Our call-out fee is $85. That includes the first 30 minutes of work.
1A clear answer
Caller
And what will the whole job cost?
Noah
I can’t give a full price before the plumber sees it. I can take your details so they can call you with a quote.
2Knows its limit
Caller
OK. It’s Jo Patel, 22 Birch Close, 555-0142.
Noah
Thanks, Jo. That’s 22 Birch Close, 555-0142, for a dripping kitchen tap. The team will call you back today.
3Hands over to your team

Example. Copperline Plumbing & Heating is a fictional plumbing firm.

Set it up

Set it up in an afternoon

1Hire your AI employee

Pick the Front desk template, or describe the job in your own words.

2Add your documents

Upload your price list, service area and FAQs, and add links to your website pages. It answers from what you give it.

3Choose a face and a voice

Pick a ready-made character or make one from a photo. Then pick a voice, or clone one from 10 seconds of clear speech with the speaker’s permission.

4Put it to work

Connect your phone line and write a short call prompt with your prices and area. Then add the chat bubble to your website.

Then open Insights to read every conversation, lead and call, and see what people ask most.

Phone numbers

Connect your phone line

Add your Twilio number, then pick the voice your callers hear.

Insights → Leads

Every lead in one list

Names, emails and phone numbers from your lead form, with the conversation behind each one.

Some screens show illustrative workspace data from a fictional company.

Start free Book a demo Free to start · No card required

Before you start

What to give it

Start with what you already have. You can add more later.

Your price list
Call-out fee, hourly rate and any set prices, such as a boiler service.
Your service area
The towns or postcodes you cover, and the ones you don’t.
Your opening hours
When you work, and what happens out of hours or at weekends.
What counts as urgent
Which problems are urgent, and exactly what to tell those callers.
Jobs you don’t do
So it can say no politely and save everyone a wasted visit.
Guarantees and payment
How you take payment, and any guarantee on your work.

Clear limits

You stay in control

Your AI employee takes the calls. You decide the jobs, the prices and the times.

Only your prices
It quotes only the prices you give it. For anything else, it takes details so you can quote.
You confirm every job
It takes job requests with the address, problem and best time. It doesn’t book jobs into your calendar.
Emergencies follow your words
It says what you tell it to say, such as safety steps and an emergency number. It can’t send someone out.
Every call written down
Call history shows each call with a transcript, and website leads are listed in Insights.

Home services & trades

Your questions, answered.

Can’t find your answer? Book a demo and ask us directly.Choose your first job

Can it answer my phone while I’m on a job?

Yes. It answers incoming calls on your own Twilio number (Twilio is the phone service that connects your number). It answers common questions, takes a message and saves a transcript of every call.

I use my mobile number. Can I keep it?

Aivah answers calls on a number in your Twilio account. If you want calls to your current number answered, ask your phone provider about forwarding calls to it.

Can it book jobs into my calendar?

No. It takes job requests with the address, the problem and the best time to call. You call back and confirm the job.

What happens if someone has an emergency?

It follows your call prompt. Tell it which problems are urgent and what to say, such as safety steps and an emergency number. It can’t send someone out, so give urgent callers a number to ring.

Can it give quotes?

Only the prices you give it, such as your call-out fee or a set price. For anything else, it takes the details so you can quote.

Which plan do I need for phone answering?

Phone answering starts with Starter, at $99 a month. Twilio charges separately for your number and call minutes. Compare plans

What does it cost?

You can start free, with no card. The Free plan gives you 3 AI employees and 1,000 credits to try it out. Credits are what you spend when your AI employee chats, talks or creates. To put it on your website, plans start with Hobby, at $10 a month. Phone answering starts with Starter, at $99 a month. Compare plans

Your next step

Stop losing jobs to missed calls.

Free to start · No card required