Hospitality · Hotels, restaurants, tours and venues

Answer every guest, even on your busiest night.

Aivah gives your hotel, restaurant or venue an AI employee that answers guests and takes booking requests. It works on your phone line, your website and in video meetings, with a face, a voice and your house rules.

Start free Book a demo

Free to start · No card requiredPhone answering from Starter · $99/month

See how it works.

Call history in Insights: inbound calls answered by an AI employee, with status, duration, transcript and credits for each — Inside Aivah · Insights → Call history · Illustrative workspace data

01Answers calls during service

02Takes booking requests

03Guest questions day and night

The problem today

Sound familiar?

The phone rings in the middle of service.
Nobody can pick up when every table is full, so the caller tries somewhere else.
Guests ask the same things every day.
What time is check-in? Is there parking? Can you do gluten-free?
Enquiries arrive while we sleep.
Guests planning from abroad wait hours for a simple answer.

The jobs it does

What your AI employee does

Six jobs it can take on before the next rush.

Answers guest questions

Check-in times, parking, pets, menus, tour meeting points and house rules. All from your own guest information.

Website
Phone line

Takes booking requests

Dates, number of guests and contact details. Your team checks availability and confirms.

Website
Phone line

Picks up during service

When everyone is busy, it answers calls from your call prompt and takes a clear message.

Phone line

Shows off your venue

Turn your events brochure into a presentation planners can stop and question. It can join their video call too.

Presentations
Video meetings

Trains new staff

Your house rules, allergy process and fire drill as a short presentation with a quiz.

Presentations

Helps your team on shift

Staff ask it in Slack for the late check-out rule. You get a morning reminder on WhatsApp.

Slack · your team
WhatsApp · you
Scheduled tasks

Where it works

One AI employee, wherever guests reach you

Your websiteChat, voice and a face, with a lead form for contact details.

A guest abroad asks at 2am how to get here from the airport. It answers from your guest guide.

See the website guide Your phone lineAnswers incoming calls on your own Twilio number, from the call prompt you write.

In the lunch rush, a caller wants a table for eight on Saturday. It takes a name, a number and the time for your team.

See phone answering Video meetingsJoins Meet, Teams, Zoom and Webex calls with its face and voice once the host lets it in.

It joins a Zoom call with a couple planning their wedding. It answers questions about your packages while your events manager leads.

See meetings Your team chatYour team messages it in Slack. You message it from your own WhatsApp.

Night staff ask it in Slack for the late check-out rule. You ask it on WhatsApp for the function room price.

See all channels

A day in its life

A day with your AI employee

Example The Larkhaven Inn is a fictional seaside inn with a restaurant and a function room.

06:20Website
An early arrival
A guest landing at 7 asks about early check-in. It explains your policy and the luggage room.
09:00Scheduled tasks
Your morning reminder
The reminder you set arrives on WhatsApp: call back yesterday’s booking requests.
12:40Phone line
A call in the lunch rush
A caller wants a table for eight on Saturday. It takes a booking request with a name and number.
15:00Video meetings
A wedding enquiry
It joins a Teams call with a couple and answers questions about the garden room. Your events manager leads.
17:30Slack · your team
A question from the desk
A new receptionist asks if dogs can stay in the sea-view rooms. It answers from your house rules.
19:15Phone line
An allergy question
A caller asks about a nut allergy. It asks them to speak to the team and tell their server on the night.
23:50Website
A late question from abroad
A guest in Canada asks about parking and the nearest station. It answers from your guest guide.

Next morning, the front desk opens Insights. Every booking request and call is there, ready to confirm.

Example

A call during the Sunday rush

A guest rings while every table is full. Here is how a good call goes.

1
A clear answerIt answers from the call prompt you write.
2
Knows its limitIt says what it can’t do instead of guessing.
3
Hands over to your teamIt takes the details your team needs to follow up.

Phone lineThe Larkhaven Inn

Example

LeoAI employee · The Larkhaven Inn

Caller
Hi, are you open for lunch on Sunday?
Leo
Yes, Sunday lunch is from 12 until 3. We’re on Quay Street, with free parking behind the inn.
1A clear answer
Caller
One of us has a nut allergy. Can the kitchen cope?
Leo
I can’t promise anything about allergies. Please tell the team when they call you, and your server on the day.
2Knows its limit
Caller
OK. Can I book a table for six at 1?
Leo
I can’t confirm tables myself, but I’ll pass on your request. What’s your name and number?
Caller
Sam Okafor, 555-0178.
Leo
Thanks, Sam. That’s a table for six, Sunday at 1, with a nut allergy noted. The team will call you on 555-0178 to confirm.
3Hands over to your team

Example. The Larkhaven Inn is a fictional seaside inn with a restaurant and a function room.

Set it up

Set it up in an afternoon

1Hire your AI employee

Pick the Front desk template, or describe the job in your own words.

2Add your documents

Upload your guest guide, menus, room details and house rules, and add links to your website pages. It answers from what you give it.

3Choose a face and a voice

Pick a ready-made character or make one from a photo. Then pick a voice, or clone one from 10 seconds of clear speech with the speaker’s permission.

4Put it to work

Connect your phone line and write a short call prompt with your hours, address and booking rules. Then add the chat bubble to your website, with a form for booking requests.

Then open Insights to read every conversation, lead and call, and see what people ask most.

Phone numbers

Connect your phone line

Add your Twilio number, then pick the voice your callers hear.

Web & embeds

Put it on your website

Add a chat bubble, a window on your page or a direct link, each with your AI employee’s face and voice.

Some screens show illustrative workspace data from a fictional company.

Start free Book a demo Free to start · No card required

Before you start

What to give it

Start with what you already have. You can add more later.

Rooms, menus or tours
What you offer, with prices, and what is and isn’t included.
Your times
Opening and kitchen hours, check-in and check-out, and seasonal changes.
House rules
Pets, children, parking, smoking, deposits and cancellations.
Dietary notes
What the kitchen can and can’t do. Add a line asking guests to tell staff about allergies.
Your guest guide
Getting here, transport, places to eat and things to do nearby.
Events and groups
Your spaces, how many people they hold, your packages and how to ask for a date.
How booking requests work
The details to collect, such as dates and number of guests, and who confirms.
Who handles what
Bookings, complaints, lost property and an out-of-hours number.

Clear limits

You stay in control

Your AI employee welcomes guests and answers questions. Your team runs the bookings.

It answers from what you give it
Your menus, rooms and house rules. If something isn’t there, it says so and offers to pass the question on.
Your team confirms every booking
It takes booking requests. It doesn’t see live availability or rates, hold rooms or tables, or take deposits.
Allergies go to people
It shares only the dietary notes you give it, and asks guests to confirm any allergy with your staff.
Unhappy guests reach a manager
Tell it to take their details and pass them on, so a person can follow up.
You can read every conversation
Chats, booking requests and call transcripts are all in Insights.

Hospitality & travel

Your questions, answered.

Can’t find your answer? Book a demo and ask us directly.Choose your first job

Can it book rooms or tables?

It takes booking requests with the date, the number of guests and contact details. Your team checks availability and confirms. It doesn’t add bookings to your diary or system.

Does it connect to our booking system?

There’s no built-in link to booking or reservation systems, so it doesn’t see live availability or rates. Website booking requests land in Insights → Leads, and you can export them as a CSV file. Phone requests are in each call’s transcript.

Can it answer our phone during service?

Yes. It answers incoming calls on your own Twilio number (Twilio is the phone service that connects your number). It answers from the call prompt you write and takes messages. Phone answering starts with Starter, at $99 a month. See phone answering

What does it say about allergies?

Only what you give it. Add your dietary notes, and tell it to ask guests to confirm any allergy with your staff before they order.

Can it help with weddings and events?

Yes. It answers questions about your spaces and packages, and takes event enquiries. It can join a Google Meet, Microsoft Teams, Zoom or Webex call with your events lead. You can also turn your brochure into a presentation planners can question. See meetings

We run tours. Can it help our guests?

Yes. Add your itineraries, meeting points, what to bring, and your weather and cancellation rules. It answers from those, day and night, wherever your guests are.

What does it cost?

You can start free, with no card. The Free plan gives you 3 AI employees and 1,000 credits to try it out. Credits are what you spend when your AI employee chats, talks or creates. To put it on your website, plans start with Hobby, at $10 a month. Phone answering starts with Starter, at $99 a month. Compare plans

Your next step

Give every guest a quick, warm answer.

Free to start · No card required