Help CenterUse the account menu for Upgrade plan, Add credit, and Billing. Review the selected account, billing period, and final checkout details before making a purchase.
Before you begin
Confirm you are authorized to change the account's plan or buy credits. Decide what you need, check the current balance, and keep payment details out of messages and screenshots.
Steps
1. Open Plans & credits
Open the account menu and choose Upgrade plan. The Plans & credits page has Monthly and Yearly tabs, a credits summary, and plan cards.
Switch billing periods before comparing the displayed prices. Hobby, Standard, Business, and Business+ are the main paid plans on the public pricing page. Your account may also show legacy or account-specific offers.
Compare each named plan's price, billing cycle, credits, and capacity. Do not assume every plan includes all allowances from the card before it. If a plan's figures and its “Everything in” description disagree, ask support to confirm the intended entitlement before choosing it.
2. Review a plan choice
Use the relevant plan button only after confirming the plan and billing period. Review the total, currency, renewal terms, and any additional charges shown by checkout before completing the purchase. A comparison price is not a substitute for the final payment total.
3. Review a credit package
Choose Add credit to open Buy credits. Use Credits to buy to review the packages offered for your account. Choose Buy credits only after checking the selected package and displayed price; the dialog directs you to a separate checkout page.
Use Close if you are only comparing options.
4. Open Billing
Choose Billing from the account menu for the account's billing destination. Review the controls available there for your account. Keep any private billing-session link out of shared screenshots or support messages.
5. Check the account after payment
After an intended purchase, return to Aivah and check the plan or credit balance and the payment record. If the result is unclear, review Billing and contact support before starting another purchase.
Expected result
You can identify the plan controls, billing period, credit package selector, and billing destination. Treat a purchase as complete only when its payment result and account state agree.
Status meanings
Selecting Monthly or Yearly changes the comparison view; it does not by itself change the subscription. Opening Buy credits or checkout does not confirm a payment. Use the actual payment result and account state to check completion.
Usage credit impact
Credits are used by supported activity. This guide does not fix plan allowances, credit packages, renewal rules, or per-feature rates. Confirm the current terms for the intended purchase, especially where displayed descriptions differ.
Information stored or shared
Billing can involve account and payment information and a separate checkout or billing destination. Share only the non-sensitive details needed for a billing question, such as the approximate time and intended package.
Limits and permanent actions
A purchase or plan change can create a financial commitment. Review the terms before confirming, and do not assume refund, cancellation, renewal, or balance-update behavior from a plan card alone. Avoid duplicate purchases while a result is unclear.
Common problems and recovery
- Plan descriptions conflict: ask support to confirm the intended allowances before purchasing.
- The expected option is absent: check the account and selected billing period.
- The balance has not changed: review the payment result and Billing before buying again.
- Billing does not open: return to the account menu and report the visible error without sharing a private session URL.
- A duplicate charge is suspected: stop further purchases and contact support with the approximate times and intended purchase.
Next step
Manage profile and account settings, or contact support to clarify a plan or payment result.