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Manage plans, usage credits, and billing

Compare the options shown for your account, add usage credits safely, and wait for payment verification.

Who this is forAccount owners and authorized billing contacts

You will achieveUse the current workspace as the commercial source of truth, complete an intended purchase once, and verify the result before relying on it.

Before you beginReview the requirements before changing anything.

Last reviewed 10 July 2026Owner: Product EducationCurrent guide
On this page
  1. Before you begin
  2. Steps
  3. 1. Compare plans from Upgrade to Pro
  4. 2. Add usage credits from Add credit
  5. 3. Open Billing when available
  6. 4. Verify the result
  7. Expected result
  8. Status meanings
  9. Usage credit impact
  10. Information stored or shared
  11. Limits and permanent actions
  12. Common problems and recovery
  13. Next step

This guide is for authorized account owners and billing contacts. You will compare the options shown for your account, complete an intended purchase only once, and confirm the plan or credit balance after verification.

Before you begin

  • Confirm you are in the correct account.
  • Confirm you are authorized to purchase or change a plan.
  • Review the current balance, intended plan or package, currency, and payment total on screen.
  • Decide who will verify the plan or balance after payment.
  • Do not send payment details in a support message.

Steps

1. Compare plans from Upgrade to Pro

Open the account menu and choose Upgrade to Pro, or open the subscription page.

Use the monthly and yearly views shown to compare the available plans, included features, price, and limits for your account. Start checkout only after confirming the intended option.

2. Add usage credits from Add credit

  1. Open the account menu and choose Add credit.
  2. Review the current balance.
  3. Choose one of the packages shown.
  4. Confirm the displayed price and projected balance.
  5. Continue to payment.
  6. Return to Aivah and wait for verification.

Do not repeat a payment while verification is still in progress.

3. Open Billing when available

Choose Billing from the account menu. Depending on your account, the available billing area may allow you to review payment methods, invoices, or subscription management.

Do not assume an option exists when it is not shown for your account.

4. Verify the result

Treat the purchase as complete only when verification succeeds and the intended plan or balance is visible in your account.

If the balance does not update, refresh once and check the available billing area before trying again.

Expected result

The intended plan or usage-credit balance is visible in the correct account after payment verification, and no duplicate payment was started while the result was pending.

Status meanings

  • Verifying payment means the result is still being checked. Do not pay again immediately.
  • Payment successful means verification succeeded; also confirm the plan or balance in your account.
  • Payment cancelled or unsuccessful means the current attempt did not complete successfully.
  • No payment information found means the result page does not have payment information to verify. Check the account and available billing area before another attempt.

Usage credit impact

Usage credits are the balance consumed by supported activity. This article does not define an exact formula, per-feature rate, package size, or plan allowance. Use the values shown in your workspace.

Information stored or shared

Purchases use the billing and payment flow shown for your account. This article does not identify the payment provider or define payment-data retention. Never include card details, passwords, or full billing records in a support message.

Limits and permanent actions

  • Commercial options and billing controls can vary by account.
  • This article does not promise prices, currencies, plan limits, invoices, refunds, payment timing, or credit formulas.
  • Do not repeat a payment while verification is in progress.
  • Only rely on a purchase after the plan or balance is visible in the correct account.

Common problems and recovery

ProblemWhat to try
Payment remains on verificationDo not pay again immediately. Refresh once, check the plan or balance and Billing, then contact support with the approximate payment time.
The balance looks low or unchangedRefresh the balance, wait for recent activity to be recorded, and review billing before purchasing again.
The expected plan is not shownConfirm the correct account and review the current subscription page.
Billing controls are missingUse only the controls shown for your account and contact support if authorized access appears incorrect.
A duplicate payment may have occurredDo not start another payment. Preserve the approximate times and visible results, then contact support without sending payment details.

Next step

Manage your profile and account, or contact support safely if verification does not resolve.

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