Retail · Online shops and stores

Help every shopper, even after you close.

Aivah gives your shop an AI employee that answers shoppers about products, delivery and returns. It works on your website, on the phone and in video meetings, with a face, a voice and your own policies.

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Free to start · No card requiredPaid plans from $10/month

See how it works.

Web & embeds: a website chat bubble, a help-center window and a direct link, each with its AI employee and a Copy link button — Inside Aivah · Web & embeds · Illustrative workspace data

01Answers day and night

02Explains delivery and returns

03Order problems to your team

The problem today

Sound familiar?

We answer the same few questions all day.
Does it run small? When will it arrive? How do I send it back?
Shoppers ask at night. We reply in the morning.
By then, some of them have bought it somewhere else.
Sale season buries our inbox.
The questions pile up, but the team stays the same size.

The jobs it does

What your AI employee does

Six jobs it can take off your team this week.

Helps shoppers choose

Sizes, fit, materials and care, from your product pages and guides. Shoppers can type or just ask out loud.

Website

Explains delivery and returns

Where you ship, how long it takes, and how to send something back. In the words of your own policy.

Website
Phone line

Answers the store phone

Opening hours, holiday hours, parking and directions. It takes a message for anything else.

Phone line

Hands order problems to your team

A late parcel or a broken vase? It takes the order number and contact details so your team can sort it out.

Website

Trains new and seasonal staff

Turn your product guide and returns process into a short presentation with a quiz. New starters can ask questions as they go.

Presentations

Helps your own team

Staff ask it in Slack for a policy. You get a weekly reminder on WhatsApp to update your sale prices.

Slack · your team
WhatsApp · you
Scheduled tasks

Where it works

One AI employee, wherever shoppers reach you

Your websiteChat, voice and a face, with a lead form for contact details.

At midnight, a shopper asks if the linen shirt runs small. It answers from your size guide, then explains delivery.

See the website guide Your phone lineAnswers incoming calls on your own Twilio number, from the call prompt you write.

A caller asks if the store opens on the holiday Monday. It answers from your call prompt and gives directions.

See phone answering Video meetingsJoins Meet, Teams, Zoom and Webex calls with its face and voice once the host lets it in.

A boutique owner wants to stock your range. It joins the Zoom call with your sales lead and answers from your trade price list.

See meetings Your team chatYour team messages it in Slack. You message it from your own WhatsApp.

Shop staff ask it in Slack for the returns window on sale items. You ask it on WhatsApp for this week’s offer.

See all channels

A day in its life

A day with your AI employee

Example Tidewell Home is a fictional homeware shop with a website and one store.

07:50Website
A gift question
A shopper asks which throw is machine washable. It answers from your care guide.
09:00Scheduled tasks
Your Monday reminder
The reminder you set arrives on WhatsApp: update this week’s sale prices.
11:15Phone line
A call to the store
A caller asks if you’re open late on Thursday and where to park. It answers from your call prompt.
13:00Video meetings
A wholesale enquiry
A boutique owner wants to stock your candles. It joins the Teams call and answers from your trade price list.
15:20Slack · your team
A question from the shop floor
A new starter asks how to refund a gift with no receipt. It answers from your returns policy.
20:45Website
A returns question
A shopper wants to send back a lamp. It explains your returns policy step by step.
23:10Website
A damaged parcel
A vase arrived broken. It says sorry, explains what happens next and takes the order number.

Next morning, your team opens Insights → Leads. The broken vase is there, with the order number and the whole conversation.

Example

A sizing question at midnight

A shopper asks about a shirt on your website after you’ve closed. Here is how a good conversation goes.

1
A clear answerIt answers from your own documents.
2
Knows its limitIt says what it can’t do instead of guessing.
3
Hands over to your teamIt takes the details your team needs to follow up.

WebsiteTidewell Home

Example

PriyaAI employee · Tidewell Home

Shopper
Hi, does the Harbour linen shirt run small?
Priya
It’s a relaxed fit, so most people take their usual size. Our size guide says to size down if you’re between two sizes.
1A clear answer
Shopper
Great. If I order tonight, will it come by Friday?
Priya
Standard delivery takes 2 to 4 working days, so Friday is likely but not certain. Express arrives the next working day if you order before 2pm.
Shopper
OK. Also, my last order never arrived. Can you check it?
Priya
I can’t see individual orders, sorry. But I can pass this to the team so they can check it for you.
2Knows its limit
Shopper
Yes, please.
Priya
What name, email and order number should the team use? They’ll email you once they’ve checked.
3Hands over to your team

Example. Tidewell Home is a fictional homeware shop with a website and one store.

Set it up

Set it up in an afternoon

1Hire your AI employee

Pick the Resolution specialist template, or describe the job in your own words.

2Add your documents

Upload your product guides, size charts and shop policies, and add links to your website pages. It answers from what you give it.

3Choose a face and a voice

Pick a ready-made character or make one from a photo. Then pick a voice, or clone one from 10 seconds of clear speech with the speaker’s permission.

4Put it to work

Add the chat bubble to your website, and turn on the lead form so your team has each shopper’s details. Connect your store’s phone line too, if you like.

Then open Insights to read every conversation, lead and call, and see what people ask most.

Knowledge

Teach it from your documents

Add files and website pages. Each one shows Ready once your AI employee has learned it.

Insights → Leads

Every lead in one list

Names, emails and phone numbers from your lead form, with the conversation behind each one.

Some screens show illustrative workspace data from a fictional company.

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Before you start

What to give it

Start with what you already have. You can add more later.

Your product pages
Link the pages on your website, or upload your product guide. Include materials and care.
Size charts and fit notes
How each range fits, and what to do between sizes.
Your delivery policy
Where you ship, how long it takes, what it costs and how tracking works.
Returns and exchanges
Time limits, condition, sale items, gifts and who pays for postage.
Store details
Opening hours, holiday hours, address, parking and collection from the store.
Guarantees and repairs
What you cover, for how long, and how to make a claim.
Current offers
Sale dates and discount rules, so it never quotes an old price.
When to hand over
Missing orders, damaged parcels and complaints, and the details your team needs.

Clear limits

You stay in control

Your AI employee answers the everyday questions. Your team handles orders and money.

It answers from what you give it
Your product pages and policies. If something isn’t there, it says so and offers to pass the question on.
Orders and refunds stay with your team
It doesn’t take payments or issue refunds. For a single order, it collects the details your team needs.
No stock promises
It works from your documents, not live stock levels. For a stock check, it takes the shopper’s details.
Only your prices and offers
It quotes the prices and discounts in your documents. Keep sale dates up to date.
You can read every conversation
Chats, leads and call transcripts are all in Insights, with the topics shoppers raise most.

Retail & ecommerce

Your questions, answered.

Can’t find your answer? Book a demo and ask us directly.Choose your first job

Can it answer questions about my products?

Yes. Add your product pages as website links, or upload product guides and size charts. It answers from those. When a product changes or sells out, update or remove it.

Can it tell a shopper where their order is?

Order look-ups aren’t built in. It explains your delivery times and how tracking works. For a single order, it takes the order number and contact details so your team can check.

Can it handle returns and refunds?

It explains your returns policy step by step and collects the details. Your team approves the return and issues any refund.

Does it connect to my online store?

There’s no built-in link to your shop platform or stock system. It answers from the product and policy pages you add. Leads export as a CSV file. On Starter and up, you can also connect apps you already use, such as Gmail and Google Sheets.

Can it answer the store phone?

Yes. It answers incoming calls on your own Twilio number (Twilio is the phone service that connects your number). Put your hours, address and key policies in the call prompt. Phone answering starts with Starter, at $99 a month. See phone answering

Can it help train my shop staff?

Yes. Turn your product guide or returns process into a presentation. It presents it, answers questions as it goes and can quiz your staff. Results show in Insights. See presentations

What does it cost?

You can start free, with no card. The Free plan gives you 3 AI employees and 1,000 credits to try it out. Credits are what you spend when your AI employee chats, talks or creates. To put it on your website, plans start with Hobby, at $10 a month. Phone answering starts with Starter, at $99 a month. Compare plans

Your next step

Never leave a shopper waiting again.

Free to start · No card required