Real estate · Estate and letting agents

Answer every property enquiry, even when you’re out on a viewing.

Aivah gives your agency an AI employee that talks to buyers, tenants and landlords. It works on your website, on the phone and in video meetings, with a face, a voice and your listings.

Start free Book a demo

Free to start · No card requiredPaid plans from $10/month

See how it works.

Web & embeds: a website chat bubble, a help-center window and a direct link, each with its AI employee and a Copy link button — Inside Aivah · Web & embeds · Illustrative workspace data

01Answers day and night

02Takes viewing requests

03Every enquiry in one place

The problem today

Sound familiar?

I miss calls when I’m out on viewings.
A buyer who can’t get through rings the next agent on the list.
We answer the same questions all day.
Is it still available? Are pets allowed? How much is the deposit?
Most enquiries arrive after we close.
By the time you reply in the morning, the keenest buyers have moved on.

The jobs it does

What your AI employee does

Six jobs it can take off your desk this week.

Answers property questions

Price, rooms, parking, pets, fees. It answers from your listings and documents, day and night.

Website

Asks the right questions

Buying or renting? Budget? Move date? It asks before your team spends time on a call.

Website

Takes viewing requests

It collects the name, contact details and preferred times. Your team confirms the viewing.

Website
Phone line

Picks up the phone

When you’re out, it answers calls and takes a clear message for the right person.

Phone line

Shows off a new development

Turn your brochure into a presentation buyers can stop and ask questions in.

Presentations
Website

Helps your own team

Agents ask it for a fee or a policy in Slack. You get a callback reminder on WhatsApp.

Slack · your team
WhatsApp · you
Scheduled tasks

Where it works

One AI employee, wherever people reach you

Your websiteChat, voice and a face, with a lead form for contact details.

A buyer asks at 11pm if the flat on Mill Lane has parking. It answers from the listing and offers a viewing request.

See the website guide Your phone lineAnswers incoming calls on your own Twilio number, from the call prompt you write.

A landlord rings about a valuation while you’re at a viewing. It takes the address and a callback time.

See phone answering Video meetingsJoins Meet, Teams, Zoom and Webex calls with its face and voice once the host lets it in.

It joins a Zoom call with a buyer abroad and answers questions about the new homes while your agent leads.

See meetings Your team chatYour team messages it in Slack. You message it from your own WhatsApp.

A negotiator asks it in Slack for the deposit on a rental. You ask it on WhatsApp for a fee between viewings.

See all channels

A day in its life

A day with your AI employee

Example Wrenfield Homes is a fictional estate and letting agent.

07:40Website
An early question
A buyer asks if 4 Orchard Row has a garden. It answers from the listing and takes her details for a viewing.
10:15Phone line
A call during a viewing
Both agents are out. A landlord calls about a valuation, and it takes his name, number and address.
13:00Video meetings
A video call with a buyer abroad
It joins the Teams call and answers questions about the new homes. Your agent leads the call.
16:30Slack · your team
A quick question from the team
A negotiator asks for the pet policy on a rental. It answers from your letting terms.
17:00Scheduled tasks
Your daily reminder
The reminder you set arrives on WhatsApp: call back today’s viewing requests.
22:10Website
A late repair question
A tenant asks how to report a leak. It explains your repairs process and your out-of-hours number.

Next morning, your team opens Insights. Every new lead is there, with the conversation behind it.

Example

A rental question at 11pm

A visitor asks about a flat on your website after you’ve closed. Here is how a good conversation goes.

1
A clear answerIt answers from your own documents.
2
Knows its limitIt says what it can’t do instead of guessing.
3
Hands over to your teamIt takes the details your team needs to follow up.

WebsiteWrenfield Homes

Example

AriaAI employee · Wrenfield Homes

Visitor
Hi, is the two-bed flat on Mill Lane still available?
Aria
Yes, it’s available now. It’s $1,850 a month, unfurnished, with a 12-month lease. Would you like to know more?
1A clear answer
Visitor
Are pets allowed? I have a small dog.
Aria
The listing says pets are considered with the landlord’s consent. I can’t promise a yes, but I can ask the team to check for you.
2Knows its limit
Visitor
Please do. And could I see it on Saturday?
Aria
Of course. What name, email and phone number should the team use? They’ll call you to confirm a time and answer the pet question.
3Hands over to your team

Example. Wrenfield Homes is a fictional estate and letting agent.

Set it up

Set it up in an afternoon

1Hire your AI employee

Pick the Lead qualifier template, or describe the job in your own words.

2Add your documents

Upload your listings, fees and tenant FAQs, and add links to your website pages. It answers from what you give it.

3Choose a face and a voice

Pick a ready-made character or make one from a photo. Then pick a voice, or clone one from 10 seconds of clear speech with the speaker’s permission.

4Put it to work

Add the chat bubble to your website and turn on the lead form. Then connect your phone line if you want calls answered too.

Then open Insights to read every conversation, lead and call, and see what people ask most.

Hire employee

Start from a template

Pick a ready-made role such as Front desk or Lead qualifier, or describe the job yourself.

Insights → Leads

Every lead in one list

Names, emails and phone numbers from your lead form, with the conversation behind each one.

Some screens show illustrative workspace data from a fictional company.

Start free Book a demo Free to start · No card required

Before you start

What to give it

Start with what you already have. You can add more later.

Your current listings
Link the listing pages on your website, or upload a document for each property.
Your fees and services
Sales, lettings and management fees, and what each one includes.
Tenant and buyer FAQs
Deposits, references, pets, parking, bills and how to report a repair.
How viewings work
Your opening hours, how far ahead people can book, and who confirms the time.
Who handles what
Sales, lettings, repairs and your out-of-hours number, so it sends people to the right place.
The questions to ask
Buying or renting, budget, area and move date. Add these to your lead form too.

Clear limits

You stay in control

Your AI employee helps people get answers fast. Your team still makes the decisions.

It answers from what you give it
Your listings, fees and FAQs. If something isn’t there, it says so and offers to pass the question on.
Your team confirms viewings
It takes viewing requests and contact details. Your agents confirm times, negotiate and agree terms.
No legal or mortgage advice
Tell it to send those questions to your team or a qualified adviser.
You can read every conversation
Chats, leads and call transcripts are all in Insights, ready for follow-up.

Real estate

Your questions, answered.

Can’t find your answer? Book a demo and ask us directly.Choose your first job

Can it answer questions about my listings?

Yes. Add your listing pages as website links, or upload a document for each property. It answers from those. When a property is sold or let, update or remove it.

Can it book viewings?

It takes viewing requests. Visitors leave their name, contact details and preferred times, and your team confirms the viewing. It doesn’t add viewings to your diary.

Can it answer my agency’s phone?

Yes. It answers incoming calls on your own Twilio number (Twilio is the phone service that connects your number). It answers from the call prompt you write and takes messages. Phone answering starts with Starter, at $99 a month. See phone answering

Does it work with my CRM or the property portals?

There’s no built-in link to property portals. Leads land in Insights, and you can export them as a CSV file for your CRM. On Starter and up, you can also connect apps you already use, such as Gmail, Google Calendar and Google Sheets.

Will it give mortgage or legal advice?

No. Tell it to send those questions to your team or a qualified adviser. It answers only from the documents and instructions you give it.

Can it look and sound like one of my agents?

Yes, with their permission. Make a character from their photo and clone their voice from 10 seconds of clear speech. Or pick a ready-made character and voice.

What does it cost?

You can start free, with no card. The Free plan gives you 3 AI employees and 1,000 credits to try it out. Credits are what you spend when your AI employee chats, talks or creates. To put it on your website, plans start with Hobby, at $10 a month. Phone answering starts with Starter, at $99 a month. Compare plans

Your next step

Never miss another property enquiry.

Free to start · No card required