Start from a template. Add your knowledge. Give it a face and a voice.
Aivah gives your business AI employees that talk to your customers. Yours answers questions on your website, picks up your phone line and joins your meetings. It learns from your own website, documents and instructions.
01 / Pick a template02 / Add your knowledge03 / Put it to work
Explore a role
Example workflow
A question comes in
How do I return my order?
Knowledge you provideYour return policyExplain the next step.
AriaSupport role preview
Example workflow
A question comes in
Which option fits my team?
Knowledge you provideYour product guideHelp someone find their fit.
LeoSales role preview
Example workflow
A question comes in
Where are our onboarding steps?
Knowledge you provideYour team handbookMake the process clearer.
NoahOperations role preview
Your documentsWhat you teach itYour appsConnected once, used by every AI employeeYour way of workingA role you shape
The idea is simple
Three steps. One new teammate.
Pick the job, add what it needs to know, and put it where your customers already are.
01
Customer supportA job with a purpose.
THE BRIEF
Explain our product. Help people find their next step.
Pick a template.
Nine ready-made roles, from Lead qualifier to Front desk, or write your own brief. You can even describe the role out loud.
02
Product documentation01
Your help articles02
Connected apps03
Add your knowledge and skills.
Point it at your website, upload documents and add instructions. Teach it skills from the catalog or your own, up to 6. Your connected apps work for every AI employee.
03
“How do I get started?”
Compare with your source.
Review the answer Choose the next step
Put it to work.
Talk to it in Chat or by voice in Companion, then add it to your website, your phone line or your next meeting.
Start with sales, support or onboarding, then look at more specialist roles. Each one shows what it does, what to give it and what you get back.
12 role examples
One focused job is a good place to start.
LeoRole preview
01
Revenue growth
Sales
Your sales employee answers buyers on your website from your own material. It asks your qualifying questions and takes their details with a form you design. Every lead lands in Insights, ready for your sales team.
We need a product for a 40-person support team. What should we check before we ask for a demo?
Explore role brief: AI Sales Employee
Where it works
Your website, as a chat bubble, a window in your page or a link. Also landing pages, demo pages and Google Meet, Microsoft Teams, Zoom or Webex calls.
Best for
Sales or sales operations
What to give it
Your product pages, published prices, case studies, qualifying questions and the next step you want buyers to take.
What it delivers
Product and pricing questions. Qualifying buyers against your criteria. A clear next step for your sales team.
Your support employee answers from your help center and asks for any missing details. When a person is needed, it hands over to your team with a summary. Put it on your website, in your help center and on your phone line.
Our team can’t finish the setup step in your guide. What does support need from us?
Explore role brief: AI Support Employee
Where it works
Your help center, support portal, website and phone line.
Best for
Customer support
What to give it
Your help articles, troubleshooting steps, the product versions you support, your policies and how to reach a person.
What it delivers
Setup and how-to questions. Fixing problems from your guides. Handover summaries for your team.
Connect your own Twilio number and an AI receptionist answers every incoming call. It speaks in the voice you choose and follows your call prompt. Every call and its transcript is saved in Insights → Call history.
Are you open today?
Do you offer this service?
Explore role brief: AI Phone Employee
Where it works
Your main line, after-hours calls, enquiry lines, event hotlines and first-line support.
Best for
Clinics (front desk), real estate, local services, education, events, agencies and any team that misses calls.
What to give it
Your services, opening hours, FAQs, call script, the questions to ask callers and when to pass a caller to a person.
What it delivers
Answered calls, callers’ details, call transcripts and the next step for your team.
Your onboarding guide walks new customers through setup and answers questions as they go. It flags anything blocking them to customer success. Turn your walkthrough decks and videos into an AI presenter with up to 10 lessons and quizzes.
We have just signed up. What should our admin prepare before the team starts?
Explore role brief: AI Onboarding Employee
Where it works
Product onboarding, customer education, product tours, members’ areas, courses and rollouts to your own staff.
Best for
Customer success or onboarding
What to give it
Your onboarding checklist, setup guides, walkthrough decks or videos, and who to contact for help.
What it delivers
Questions about first-time setup. Guided walkthroughs with quizzes. Blockers flagged for customer success.
Your training employee teaches from your slides, PDFs and videos. It answers learners’ questions as they go and quizzes them on the key points. Quiz results appear in Insights.
Ask for the finished piece, made from your own material: a slide deck, a podcast or a mind map. It also makes PDF, Word, Excel and PowerPoint files in your house style.
Turn this PDF into a deck.
Create a podcast from this report.
Explore role brief: AI Content Employee
Where it works
Marketing content, sales material, founder content, training material, internal guides and product launches.
Best for
Marketing teams, founders, creators, agencies, educators, consultants and product teams.
What to give it
Reports, briefs, website pages, product guides, transcripts, decks, notes and your brand guide.
What it delivers
Slide decks, podcasts, mind maps, documents, spreadsheets, images and short explainer videos.
Ask your operations employee to do something every Monday at 9 and it runs on time. It handles reminders, briefings, follow-ups and updates in your connected apps. Message it from your team’s Slack or your own WhatsApp.
Give it up to 10 PDFs or videos and your presenter teaches them as lessons, with the character and voice you choose. People can stop it to ask questions, and it runs quizzes.
Your recruiting employee explains roles, benefits and your hiring process on your careers page or phone line. It takes candidates’ details for your recruiters. Hiring decisions stay with your team.
Is this role right for me?
What is the interview process?
Explore role brief: AI Recruiting Employee
Where it works
Careers pages, hiring campaigns, candidate FAQs, links you share and your phone line.
Your real estate employee answers questions about your listings on your website and picks up your phone line. It notes what each buyer or tenant needs and passes viewing requests to your agents.
Which units fit my budget?
Is this property available?
Explore role brief: AI Real Estate Employee
Where it works
Listing pages, new-development sites, campaign pages and your phone line.
Best for
Estate and letting agents, developers, property managers and leasing teams.
What to give it
Listings, floor plans, development details, area guides, availability, the questions to ask and your viewing rules.
What it delivers
Buyer or tenant needs, matching listings, viewing requests and handover notes for your agents.
Your front-desk employee answers questions about services, hours and appointments from the information you publish. It takes non-urgent details and sends anything clinical or urgent to your staff. It never gives medical advice.
Which service should I book?
What are your opening hours?
Explore role brief: AI Healthcare Intake Employee
Where it works
Clinic websites, service pages, appointment pages and your phone line.
Best for
Clinics, dental practices, wellness providers, diagnostic centres and multi-site practices.
What to give it
Service descriptions, appointment guidance, clinic policies, location details, approved FAQs, the details to collect and when to hand over.
What it delivers
Patient details in a clear format, appointment requests, service questions and handover notes for your staff.
Your concierge answers questions about rooms, facilities, policies and the local area on your website and phone line. It passes service and booking requests to your staff.
Which room is best for a family?
Can I request a late checkout?
Explore role brief: AI Hospitality Concierge
Where it works
Hotel websites, guest links and QR codes, arrival pages and your phone line.
Best for
Hotels, resorts, serviced apartments, tour operators and hospitality groups.
What to give it
Property details, room information, facilities, policies, local tips, service hours and who to contact.
What it delivers
Answers for guests, booking requests, service requests, local tips and handover notes for your staff.
No. Start from one of nine templates, write a custom role in your own words, or build from Local knowledge.
What can I teach an AI employee?+
Website links, files (documents, images, audio and video) and short text notes. Add up to 10 files when you hire, and more later on the Knowledge tab.
How fast can I get my first AI employee working?+
Minutes. After you sign up, Aivah walks you through three steps. First, tell it about your business: add your website and Aivah reads it. Next, pick the first job, such as answering customer questions or taking calls. Then choose its look and voice, and say hello.
What are skills?+
Skills are know-how your AI employee can use again and again, such as how you qualify a lead or hand a customer to your team. Add skills from the catalog or write your own, up to 6 per employee. Then pick one in Chat when the job calls for it.
Does every AI employee need a face or voice?+
No, but it helps. Text works everywhere. Add a character and a voice for voice chats, your website and your meetings.
Which apps can it use?+
Connect an app once and your employees can use it. You choose which actions each app allows. Set them up in Library → Connected tools.
Where can it work?+
Customers can talk to it on your website, as a chat bubble, a window in your page or a link. It answers your phone line through your own Twilio number, and joins Google Meet, Microsoft Teams, Zoom and Webex meetings. Your team can message it in Slack, and you can reach it from your own WhatsApp.
