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Use a live Character in Chat and Companion

Choose a Character, voice, and model for a visual conversation, then test it in Chat or Companion.

Who this is forWorkspace members testing visual and voice conversations

You will achieveStart a live Character conversation with the intended employee, model, voice, and visual setting.

Before you beginReview the requirements before changing anything.

Last reviewed 22 July 2026Owner: Product EducationCurrent guide
On this page
  1. Before you begin
  2. Steps
  3. 1. Start or open a conversation
  4. 2. Choose the Character and background
  5. 3. Check the model and voice
  6. 4. Allow only the permissions you need
  7. 5. Use Companion for a larger visual scene
  8. 6. Test the complete experience
  9. Expected result
  10. Status meanings
  11. Usage credit impact
  12. Privacy and consent
  13. Information stored or shared
  14. Limits and permanent actions
  15. Common problems and recovery
  16. Next step

Use this guide when you want a conversation with a visual Character. Chat keeps the Character beside the conversation. Companion places the visual experience in a larger scene.

Before you begin

  • Create or select the AI employee that should answer.
  • Confirm the Character and voice are approved for this audience.
  • Use a quiet space if you plan to speak.
  • Close confidential windows before enabling camera or screen sharing.

Steps

1. Start or open a conversation

Open Chat and start a new conversation when you need a clean test. Select the intended employee, model, and voice in the composer controls.

Current Aivah Chat workspace with a live Character
The current Chat workspace keeps the employee, Character, model, voice, and conversation controls together.

2. Choose the Character and background

Open the Character control, choose Characters or Background Images, select the approved option, then save.

Current Character and background picker
Choose an available Character or background for the conversation.

3. Check the model and voice

Choose an available realtime model and a compatible voice. Availability can differ by account and model. Test pronunciation, pace, language, and interruption handling before using the experience with visitors.

4. Allow only the permissions you need

Allow microphone access for spoken conversation. Enable camera or screen sharing only when the task requires it. Browser permission controls can block the feature even when it is enabled in Aivah.

5. Use Companion for a larger visual scene

Open Companion when you want the Character presented in an immersive room. Confirm the selected employee, model, voice, and Character again because a different conversation can retain different choices.

Current Aivah Companion room with a live Character
Companion presents the live Character in a larger visual conversation space.

6. Test the complete experience

Ask a normal question, interrupt once, switch language if required, and test the human handoff. Confirm that the visual experience does not imply a human is present when it is an AI employee.

Expected result

The correct employee answers with the selected Character and voice, browser permissions behave as expected, and the visual experience remains clear about its AI identity.

Status meanings

An active media control means its browser permission and device are in use. A muted or blocked control means the related input is unavailable. A ready Character can be selected for conversation; a failed visual or voice request needs another test or configuration review.

Usage credit impact

Realtime model, voice, visual, and conversation activity can use credits. Check the balance and usage notices shown in the workspace.

Microphone, camera, screen, and conversation content can contain personal information. Explain what is being used, collect only what the task needs, and stop or remove access when the visual session ends.

Information stored or shared

The conversation can store messages, selected employee and media preferences, and supported session records. Voice, camera, or screen content can be processed when the related control is active.

Limits and permanent actions

Character, voice, model, and Companion availability can vary by account and browser. Deleting a custom Character, voice, background, or conversation can be permanent. Confirm where it is used before removal.

Common problems and recovery

  • The Character is not visible: confirm one is selected, refresh the conversation, and check browser graphics support.
  • There is no voice: confirm the voice and realtime model are compatible, then check browser audio and microphone permissions.
  • The wrong employee answers: start a new conversation and select the intended employee before speaking.
  • Companion is slow: close other media-heavy tabs and test on a stable connection.

Next step

Review Characters, backgrounds, and voices or continue with Use Playground.

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