Help CenterTHE AIVAH HELP CENTER
How can we
help you?
Learn to use Aivah with step-by-step guides, current screenshots, and answers to common questions. Start below or search for what you want to do.
Try “voice”, “knowledge”, “billing”, or a shorter phrase.
Get help from our team →What would you like to do?
Browse all 34 guidesBuild your first employee
Choose a job, add knowledge, then run a private test.
Follow the guideChoose a character and voice
Select an appearance and review voice readiness in Chat.
Follow the guidePrepare a website experience
Choose a chat bubble, iframe, or direct link and plan a visitor test.
Follow the guideCheck its knowledge and answers
Review sources and instructions, then compare answers with approved facts.
Follow the guideUnderstand your bill
Find plan, credit, and billing controls and check the details shown for your account.
Follow the guideFix something that isn’t working
Get help with sign-in, the microphone, setup, or publishing.
Follow the guideA QUICK EXPLANATION
Not sure what something means?
You don’t need to learn all the terminology before you start.
What is an employee, and how is it different from a model?
Your employee is the role you configure for a job. Its knowledge and instructions guide its responses and work. The model is the AI selected for the conversation. Older guides may call an employee an “agent.”
Understand the basics →What do character, voice, and Chat mean?
A character is how your assistant looks. A voice is how it sounds. Chat is where you use and test a conversation. Changing its face or voice does not change its knowledge.
See how to test a conversation →Can I test my employee before other people use it?
Yes. Hire the employee, review its source processing, and test it in Chat before sharing it. A Completed status does not establish answer accuracy. Use non-sensitive examples and compare answers directly with the source. Tests may use credits.
Follow the testing checklist →I followed a guide, but my screen looks different. What now?
Start with the current navigation map. It matches older names such as Playground, Shared, and Productivity to the areas you see today. If a control is still missing, contact support with the page, what you tried, and a screenshot with private information hidden.
See what changed in Aivah →ALL GUIDES
Browse by topic
Choose a topic to see its step-by-step guides.
Start Here6 guides
Get started, choose a useful first job, or find familiar tools in the updated workspace.
Build an AI Employee3 guides
Create, teach, test, and improve an AI employee.
Aivah Code3 guides
Find project, Preview, Code, and Environment controls and prepare a release review.
Chat2 guides
Test conversations safely before sharing them with others.
Appearance and Voice2 guides
Browse characters, backgrounds, and voices and prepare them for Chat.
Publish and Share3 guides
Share a tested experience with clear access and consent choices.
Create Content3 guides
Use Content studio for slides, podcasts, and mind maps, or set up a Live podcast.
Connections2 guides
Connect supported tools and review what actions they allow.
Memory and Tasks2 guides
Manage saved context, sessions, and scheduled work.
Insights2 guides
Review activity and use the available results to improve work.
Account and Billing2 guides
Understand plans, usage credits, billing, and profile settings.
Troubleshooting1 guide
Check setup, testing, publishing, and access problems and collect useful support details.
Trust and Safety1 guide
Make careful choices about privacy, consent, data, and actions.
LET’S GET YOU UNSTUCK
Not finding the answer?
Tell us what you tried and what happened. Leave out passwords, tokens, and private customer information.