Help CenterThe new Aivah workspace makes your AI employees easier to build, faster to use and better at their jobs. Here's what's new, and where everything you know lives now.
Before you start
Sign in at app.aivah.ai. Your employees, conversations, web experiences and settings are all where you left them.
Steps
1. Match the name you remember
| You remember | Where it is now | Guide |
|---|---|---|
| Agent / Agents | Employees | Create your first AI employee |
| Playground | Chat for text, Companion for voice | Use Chat |
| Voice calls in Chat, Audio view, Show avatar | Companion, with Voice only | Talk with your employee in Companion |
| New conversation | New chat | Use Chat |
| Training & issues | The Needs attention filter in Employees | Manage, test and improve |
| Completed (training) | Ready | Manage, test and improve |
| Generation personalization | Generation preferences | Set your house style |
| Shared | Deploy → Web & embeds | Create a web experience |
| Productivity | Create → Content studio | Create slide decks, podcasts and mind maps |
| Studio Podcast | Create → Live podcast | Run a Live podcast |
| Telephony | Deploy → Phone numbers | Set up a phone number, WhatsApp and Slack |
| Chat Log / Call Logs | Insights → Chat history / Call history | Review results |
| MCP | Library → Connected tools | Connect apps |
Older Help Center links keep working, so a guide address can still contain playground.
2. Teach your employees skills
A skill is step-by-step know-how for one kind of task. Library → Skills has a catalog of ready-made skills, from qualifying leads to drafting follow-ups. Choose Add & Use to turn one on for every new conversation. You can also give up to six to an employee or pick one for a message in Chat. Or choose New Skill and let Aivah draft one from your own playbook. See Teach your employees skills.
3. Talk face to face in Companion
Companion is its own area now: a lit stage for your employee's character. Choose Voice only when you just want to talk. A live call keeps running while you move around the workspace. See Talk with your employee in Companion.
4. Ask Aivah to do it for you
Press Cmd/Ctrl+K to find anything, and ask Ask Aivah to set things up for you. It asks before it changes anything important. Press ? on any page for help with that page. See Ask Aivah, search and get help.
5. Set your house style once
Generation preferences is now a full page. It has templates for every format, a brand kit, previews and How Aivah reads this. See Set your house style.
6. Get going faster
New accounts get a three-step guided setup that reads your website. Home shows what needs your attention, your last seven days and a checklist to get your first employee working. See Create your account and finish guided setup.
7. More improvements
- Duplicate an employee from its menu to start a new one from the same setup.
- Deploy → Meetings takes any kind of character, including Gemini Live. Its Hero option adds group meeting mode. See Invite an employee to a meeting.
- After you publish a web experience, Links and embed code gives you every link and snippet at once. Each experience also offers Open and Duplicate.
- Content studio adds downloads, Retry for anything that didn't finish, and notices when long jobs complete.
- Chat adds Stop generating, Ask again and Edit and send again.
Good to know
Duplicating an employee copies its setup but not its documents. Add documents to the copy from its Knowledge tab.
Troubleshooting
- A guide or screenshot looks different from your screen: use the table above and follow the labels in your workspace.
- You can't find a conversation: Chat and Companion now keep separate lists. Check the other one.
- A word is new to you: see Words we use.
- Something else is missing: press ? for help on that page, or contact support.