Fitness, beauty & wellness · Gyms, studios, salons and spas

Answer every call and question, even when you’re with a client.

Aivah gives your gym, studio or salon an AI employee that talks to new clients and members. It works on your website and your phone line, with a face, a voice and your price list.

Start free Book a demo

Free to start · No card requiredPhone answering from Starter · $99/month

See how it works.

Web & embeds: a website chat bubble, a help-center window and a direct link, each with its AI employee and a Copy link button — Inside Aivah · Web & embeds · Illustrative workspace data

01Answers calls during classes

02Takes booking requests

03Every call written down

The problem today

Sound familiar?

We can’t answer the phone in the middle of a class.
A caller who hits voicemail tries the next gym or salon.
We answer the same questions all day.
How much is a class? Do I need a mat? Is there parking?
People enquire at night, and we reply too late.
By the morning, they’ve joined somewhere else.

The jobs it does

What your AI employee does

Six jobs it handles while your team looks after clients.

Answers class and treatment questions

Times, prices, what to bring and who each class suits. It answers from what you give it.

Website
Phone line

Explains memberships and passes

What each option includes, what it costs and how to join. Only the prices you give it.

Website
Phone line

Takes booking requests

It takes the name, number, class or treatment and a preferred time. Your team confirms the booking.

Website
Phone line

Picks up during classes

When everyone is busy, it answers the phone, shares the basics and takes a clear message.

Phone line

Welcomes new members

Turn your welcome guide or gym induction video into a lesson they can stop and ask about.

Presentations

Helps your own team

Instructors ask it in Slack about cover or cancellation rules. You get a callback reminder on WhatsApp.

Slack · your team
WhatsApp · you
Scheduled tasks

Where it works

One AI employee, wherever clients reach you

Your websiteChat, voice and a face, with a lead form for contact details.

At 10pm, someone asks if there’s a beginners’ class this week. It shares the times and takes a booking request.

See the website guide Your phone lineAnswers incoming calls on your own Twilio number, from the call prompt you write.

A member rings before you open to ask about holiday opening hours. It answers from your call prompt.

See phone answering Video meetingsJoins Meet, Teams, Zoom and Webex calls with its face and voice once the host lets it in.

A local company wants a wellness day for its staff. It joins the Zoom call with you and answers questions about your classes.

See meetings Your team chatYour team messages it in Slack. You message it from your own WhatsApp.

Instructors ask it in Slack for the cover rules. You ask it on WhatsApp for this month’s membership offer.

See all channels

A day in its life

A day with your AI employee

Example Brindlewood Studio & Spa is a fictional yoga studio and day spa.

06:15Phone line
An early caller
Someone asks when the first class starts and what to bring. It answers from your call prompt.
09:40Website
Comparing memberships
A visitor asks about the 10-class pass and the monthly membership. It explains both from your price list.
11:30Phone line
A call during a treatment
Every therapist is with a client. A caller asks about facials, and it takes her name, number and a preferred day.
14:00Presentations
A new member’s welcome
A new member watches your welcome lesson at home and asks where to park.
16:30Slack · your team
A question from an instructor
An instructor asks how much notice members need to cancel a class. It answers from your terms.
18:00Scheduled tasks
Your daily reminder
The reminder you set arrives on WhatsApp: call back today’s booking requests.
21:15Website
A late gift question
Someone wants a spa day as a birthday gift. It explains your gift vouchers and how to buy one.

Next morning, your front desk opens Insights. Every call and request is there, ready to confirm.

Example

A call in the middle of a class

A caller rings while your instructor is teaching. Here is how a good call goes.

1
A clear answerIt answers from the call prompt you write.
2
Knows its limitIt says what it can’t do instead of guessing.
3
Hands over to your teamIt takes the details your team needs to follow up.

Phone lineBrindlewood Studio & Spa

Example

LeoAI employee · Brindlewood Studio & Spa

Caller
Hi, do you have a beginners’ yoga class on Thursday evening?
Leo
Yes. Beginners’ yoga is at 6:30pm on Thursdays and lasts an hour. It’s $18 to drop in, or included with any membership.
1A clear answer
Caller
I hurt my back last year. Is the class safe for me?
Leo
I can’t give health advice, so please check with your doctor first. I can ask an instructor to call you about what the class involves.
2Knows its limit
Caller
Yes, please. Can you book me in too?
Leo
I can’t book classes myself, but I’ll pass on your request. What’s your name and number?
Caller
Sam Rivera, 555-0187.
Leo
Thanks, Sam. That’s 555-0187, for Thursday’s 6:30pm class and a call from an instructor. The team will call to confirm your place.
3Hands over to your team

Example. Brindlewood Studio & Spa is a fictional yoga studio and day spa.

Set it up

Set it up in an afternoon

1Hire your AI employee

Pick the Front desk template, or describe the job in your own words.

2Add your documents

Upload your timetable, price list, treatment menu and membership terms, and add links to your website pages. It answers from what you give it.

3Choose a face and a voice

Pick a ready-made character or make one from a photo. Then pick a voice, or clone one from 10 seconds of clear speech with the speaker’s permission.

4Put it to work

Connect your phone line and write a short call prompt with your hours, classes and prices. Then add the chat bubble to your website.

Then open Insights to read every conversation, lead and call, and see what people ask most.

Phone numbers

Connect your phone line

Add your Twilio number, then pick the voice your callers hear.

Insights → Call history

Every call written down

Who called, when and for how long, with a transcript you can read later.

Some screens show illustrative workspace data from a fictional company.

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Before you start

What to give it

Start with what you already have. You can add more later.

Your timetable
Classes, times, levels and who each one suits.
Prices and memberships
Drop-in prices, class passes, memberships, joining fees and current offers.
Your treatment menu
What each treatment includes, how long it takes and what it costs.
Booking and cancellation rules
How far ahead people can book, late-cancellation fees and who confirms bookings.
First-visit details
What to bring, when to arrive, parking, lockers and changing rooms.
Health and safety rules
Patch tests, age limits, and what to say when someone mentions an injury or pregnancy.
Who handles what
Front desk, instructors, therapists and a contact for complaints.

Clear limits

You stay in control

Your AI employee answers and takes requests. Your team runs the diary and looks after every client.

Your team confirms every booking
It takes booking requests. It doesn’t see your class lists or diary, so it never promises a place.
No health or medical advice
Injuries, pregnancy and medical conditions go to a doctor or your team. It explains the safety rules you give it, such as patch tests.
Only your prices and offers
It quotes only what you give it. It can’t take payments, sell memberships or give refunds.
You can read every conversation
Calls, chats and requests are all in Insights, ready for your front desk.

Fitness, beauty & wellness

Your questions, answered.

Can’t find your answer? Book a demo and ask us directly.Choose your first job

Can it book classes and treatments?

It takes booking requests: a name, a number, the class or treatment and a preferred time. Your team confirms the booking. It doesn’t add bookings to your diary or booking system.

Can it answer our phone during classes?

Yes. It answers incoming calls on your own Twilio number (Twilio is the phone service that connects your number). It answers from the call prompt you write, takes messages and saves a transcript of every call. Phone answering starts with Starter, at $99 a month. See phone answering

Will it give health or fitness advice?

No. It can say who a class suits, using your own descriptions. If someone mentions an injury, pregnancy or a medical condition, it suggests checking with a doctor and offers a call from your team.

Can it explain memberships and cancellations?

Yes, from your price list and terms. It can’t take payments or change or cancel a membership. It takes the request, and your team does the rest.

Does it work with our booking software?

There’s no built-in link to booking or membership software. Every request is in Insights, and you can export leads as a CSV file. On Starter and up, you can connect apps you already use, such as Google Calendar, Google Sheets and Gmail.

Can it help new members get started?

Yes. Up to 10 PDFs or videos become lessons new members can stop and ask about. Use your welcome guide or gym induction video, and share it by link. See the presenter

What does it cost?

You can start free, with no card. The Free plan gives you 3 AI employees and 1,000 credits to try it out. Credits are what you spend when your AI employee chats, talks or creates. To put it on your website, plans start with Hobby, at $10 a month. Phone answering starts with Starter, at $99 a month. Compare plans

Your next step

Stop losing new clients to voicemail.

Free to start · No card required