Automotive · Dealers, service centres and rentals

Answer every driver, even on a busy Saturday.

Aivah gives your dealership or garage an AI employee that talks to buyers, drivers and renters. It works on your website, on the phone and in video meetings, with a face, a voice and your own prices.

Start free Book a demo

Free to start · No card requiredPhone answering from Starter · $99/month

See how it works.

Call history in Insights: inbound calls answered by an AI employee, with status, duration, transcript and credits for each — Inside Aivah · Insights → Call history · Illustrative workspace data

01Answers day and night

02Takes test-drive requests

03Every call written down

The problem today

Sound familiar?

The service desk phone rings all morning.
Drivers wait on hold, or your advisers stop work to answer the same questions.
Buyers browse our cars late at night.
They have a question at 10pm. By morning, they’ve asked three other dealers.
We repeat prices and opening hours all day.
How much is a service? Are you open Saturday? How much is the deposit on a van?

The jobs it does

What your AI employee does

Six jobs it can take on, from the showroom to the workshop.

Answers questions about your cars

Mileage, features, colour and warranty. It answers from your stock pages and brochures, day and night.

Website

Takes test-drive requests

It takes the name, number, car and a preferred time, plus any trade-in details. Your sales team confirms.

Website
Phone line

Answers the service desk phone

Service prices, opening hours and how long a service takes. It takes service requests with a callback number.

Phone line

Explains your rental terms

Prices, deposits, mileage limits and what to bring. Only the terms you give it.

Website
Phone line

Welcomes new owners

Turn your electric car charging guide into a short presentation owners can stop and ask questions in.

Presentations

Helps your own team

Sales staff ask it in Slack what the warranty covers. You get a reminder on WhatsApp to call back leads.

Slack · your team
WhatsApp · you
Scheduled tasks

Where it works

One AI employee, wherever drivers reach you

Your websiteChat, voice and a face, with a lead form for contact details.

At 10pm, a buyer asks if the grey estate has a tow bar. It answers from the listing and takes a test-drive request.

See the website guide Your phone lineAnswers incoming calls on your own Twilio number, from the call prompt you write.

A driver rings at 8am about a warning light. It takes the car, the problem and a callback number for an adviser.

See phone answering Video meetingsJoins Meet, Teams, Zoom and Webex calls with its face and voice once the host lets it in.

A fleet customer asks about servicing 30 vans. It joins the Teams call with your manager and answers from your fleet plans.

See meetings Your team chatYour team messages it in Slack. You message it from your own WhatsApp.

A salesperson asks it in Slack what the warranty covers. You ask it on WhatsApp for the deposit on a rental van.

See all channels

A day in its life

A day with your AI employee

Example Brackenford Motors is a fictional car dealer with a workshop and a small rental fleet.

07:45Phone line
Before the workshop opens
A driver has a warning light on. It takes her name, number and car, and says an adviser will call after 8:30.
09:20Phone line
Both advisers are busy
A caller asks what a full service costs. It gives the price from your call prompt and takes a service request.
11:30Website
A rental question
A visitor asks what deposit you need for a van. It answers from your rental terms and says what to bring.
14:00Video meetings
A fleet customer on video
A business with 30 vans wants to talk about servicing. It joins the Teams call and answers questions about your fleet plans.
16:45Presentations
A new owner at home
A buyer who just collected an electric car watches your charging guide. He stops it to ask about charging overnight.
17:30Scheduled tasks
Your daily reminder
The reminder you set arrives on WhatsApp: call back today’s test-drive requests.
21:15Website
A late test-drive request
A buyer asks to try the grey hatchback on Saturday. It takes her details and the mileage of her trade-in.

Next morning, your advisers open Call history. Every call is there, with a transcript.

Example

A busy morning at the service desk

A driver rings while both service advisers are with customers. Here is how a good call goes.

1
A clear answerIt answers from the call prompt you write.
2
Knows its limitIt says what it can’t do instead of guessing.
3
Hands over to your teamIt takes the details your team needs to follow up.

Phone lineBrackenford Motors

Example

NoahAI employee · Brackenford Motors

Caller
Hi, I’d like to get my car serviced. It’s a 2019 hatchback.
Noah
Happy to help. A full service for a small hatchback is $229. That includes the oil, the filters and a safety check.
1A clear answer
Caller
The brakes have been grinding too. Is that serious?
Noah
I can’t tell what’s wrong over the phone. If the brakes feel unsafe, please don’t drive the car. A technician can check them when it comes in.
2Knows its limit
Caller
OK. Can you put me in for Thursday morning?
Noah
I can’t confirm times myself, but I’ll pass on a request for Thursday morning. Can I take your name and number?
Caller
Sam Ortiz, 555-0187.
Noah
Thanks, Sam. That’s a full service and a brake check, Thursday morning if possible, on 555-0187. An adviser will call you today to confirm.
3Hands over to your team

Example. Brackenford Motors is a fictional car dealer with a workshop and a small rental fleet.

Set it up

Set it up in an afternoon

1Hire your AI employee

Pick the Front desk template, or describe the job in your own words.

2Add your documents

Upload your stock list, service menu and rental terms, and add links to your website pages. It answers from what you give it.

3Choose a face and a voice

Pick a ready-made character or make one from a photo. Then pick a voice, or clone one from 10 seconds of clear speech with the speaker’s permission.

4Put it to work

Connect your phone line and write a short call prompt with your service prices and hours. Then add the chat bubble to your website.

Then open Insights to read every conversation, lead and call, and see what people ask most.

Phone numbers

Connect your phone line

Add your Twilio number, then pick the voice your callers hear.

Insights → Leads

Every lead in one list

Names, emails and phone numbers from your lead form, with the conversation behind each one.

Some screens show illustrative workspace data from a fictional company.

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Before you start

What to give it

Start with what you already have. You can add more later.

Your cars for sale
Link your stock pages, or upload a list with prices, mileage and key features.
Your service menu
Each service, what it includes, what it costs and how long it takes.
Opening hours
For sales, the service desk and rentals, including weekends and holidays.
Rental terms
Prices, deposits, mileage limits, age rules and what drivers need to bring.
Test drives and trade-ins
What buyers bring for a test drive, and the trade-in details your team needs.
Warranty and finance basics
What your warranty covers, and who to talk to about finance.
Who handles what
Sales, service, parts and rentals, with a number or email for each.

Clear limits

You stay in control

It answers and takes requests. Your team runs the diary, the workshop and the deals.

Your team confirms every booking
It takes test-drive and service requests. It doesn’t put them in your diary.
No diagnosis
It doesn’t say what’s wrong with a car. It says what you tell it to, such as when not to drive, and takes details for a technician.
No finance advice or valuations
It doesn’t give finance advice, value trade-ins or agree prices. Your sales team does.
Only your prices
It quotes only the prices you give it. For repairs, it takes details so your team can quote.
You can read every conversation
Calls, chats and leads are all in Insights, ready for follow-up.

Automotive

Your questions, answered.

Can’t find your answer? Book a demo and ask us directly.Choose your first job

Can it book test drives and services into our diary?

No. It takes requests with the name, number, car and preferred time. Your team calls back and confirms the time.

Does it connect to our dealer or workshop system?

There’s no built-in link to dealer or workshop systems. Add your stock pages as website links, or upload a stock list. Leads land in Insights, and you can export them as a CSV file. On Starter and up, you can also connect apps you already use, such as Google Sheets or Gmail.

Can it answer our service desk phone?

Yes. It answers incoming calls on a number in your own Twilio account (Twilio is the phone service that connects your number). It answers from the call prompt you write, takes messages and saves a transcript of every call. Phone answering starts with Starter, at $99 a month. See phone answering

Can it tell a driver what’s wrong with their car?

No. It doesn’t diagnose faults or estimate repairs. Tell it what to say about warning lights and safety. It takes the details so a technician can check the car.

Can it talk about finance and trade-ins?

It can explain what you offer, from your documents, and say who to talk to. It doesn’t give finance advice, approve credit or value cars. For a trade-in, it takes the make, model and mileage for your team.

How does it keep up with our stock?

It answers from the pages and documents you give it. When a car sells, remove its link or document, or upload a fresh stock list. On the phone, it answers from your call prompt instead.

What does it cost?

You can start free, with no card. The Free plan gives you 3 AI employees and 1,000 credits to try it out. Credits are what you spend when your AI employee chats, talks or creates. To put it on your website, plans start with Hobby, at $10 a month. Phone answering starts with Starter, at $99 a month. Compare plans

Your next step

Never miss another buyer or service call.

Free to start · No card required