Explore conversations and activity with the right employee and date range in view. Turn what you learn into a better next interaction.
Activity review
Choose the employee and Today, Yesterday, 7 days, 30 days or Custom, then check the displayed range.
Unique users and Credits used come from usage analytics for the selected range.
Other overview signals use up to 50 recent conversations, leads, quiz attempts and calls in that range.
Use keyword-based estimates to choose examples to inspect, then read the underlying text.
Open Chat history, Leads, Quiz or Call history for the type of record you need.
Check whether Export conversations (CSV) is available, then review any downloaded file before using it elsewhere.
Inside Insights
This example has no reported activity. Users and credits use analytics; other signals summarize a recent-record sample.
How it works
Choose the employee and time range, and confirm the dates actually shown.
Distinguish usage analytics from sampled records and keyword estimates.
Review the relevant examples, make one change and test the employee again.
Choose the record that can explain what happened. Empty ranges are useful context too.
Check the employee, date range and metric definition together. Unique users and credits come from usage analytics for that range.
Understand Insights