Every conversation your AI employees have is saved in one place, with your leads, calls and quiz results. See the top questions, spot where people got stuck and fix the answer for next time.
What you can see
See the questions that come up most across your website, phone line and chats, for one employee or all of them.
Conversations where a customer got stuck or a question went unanswered are gathered in a review queue, ready to open.
Details people share through your website lead forms arrive in the Leads tab, so sales can follow up the same day.
Every call your employee answers on your phone line is listed with its transcript, so you can see exactly what was said.
When an AI presenter runs a quiz, each attempt appears in the Quiz tab. You see what people understood.
Pick today, yesterday, 7 days, 30 days or your own dates. Export conversations as a CSV file when you need them elsewhere.
How it works
Choose an employee, or all of them, and the dates you care about.
Start with the review queue, then read the full conversation behind each item.
Add the missing knowledge or sharpen the instructions, and your employee answers better from then on.
Insights covers your website, phone line, meetings and chats. Here are three ways teams use it every week.
See the topics that come up most, for one AI employee or all of them. Pick today, the last 7 or 30 days, or your own dates.
Understand Insights