Phone · AI receptionist

Answer every call with an AI receptionist.

Your AI employee answers calls on your own Twilio number, day and night. It answers questions in the voice you choose and takes messages for your team. Every call is saved with its transcript.

Start free Book a demo

Free to start · No card requiredCalls included from Starter · $99/month

See how it works.

Incoming callFernhill front desk

Answered

NoahAI employee · Front desk role

Caller
Hi, are you open this Saturday?
Noah
We are, from 9 until 1. Would you like me to take a message so the team can call you back?
Caller
Yes please, it’s about a quote.

Transcript savedInsights → Call history

Illustration. Fernhill is a fictional business.

01Your own Twilio number

02Ready-made call roles

03Transcripts in Insights

Call roles

Start from a role. Make it sound like your business.

Pick a ready-made call role. Or describe your business, and Aivah writes instructions made for the phone: short answers, one question at a time and room for callers to interrupt.

Front desk

Greets every caller, finds out what they need and takes a full message for the right person on your team.

Sales qualifier

Asks one question at a time about the caller’s needs and timing. Then it sums up the enquiry in a sentence.

Support concierge

Stays calm with upset callers, gathers the facts and walks them through the fix, one step at a time.

Appointment setter

Takes the caller’s name, contact details and preferred time, and reads them back. Your team confirms the appointment.

Retention specialist

Listens to why a customer wants to cancel and offers only the options you allow, without pressure.

Your own instructions

Write how it should sound, what it should ask and what it must never say. Or describe your business and Aivah drafts it for you.

Inside Aivah → Phone numbers

Set it up from one screen.

Choose the call role, the voice and the Twilio number your callers ring.

Call prompt

Tell it how to answer

Write in plain words who it is, what to ask and when to offer a callback. Or start from a call role and let Aivah draft it.

Twilio connection

Connect your Twilio number

Choose the voice callers hear. Then add your number and the connection details from Twilio.

Product screens on this page show illustrative workspace data · Fernhill is a fictional company

Insights → Call history

Every call, with its transcript.

See who called, when and for how long. Then read the transcript and follow up. Nothing a caller says gets lost on a sticky note.

Insights → Call history

Every call, with its transcript

Who called, when, for how long and the credits used. The transcript is one click away, and you can export it for your CRM.

Insights → Overview

What customers ask about most

The topics customers raise most, so you know what to teach your AI employee next.

How it works

Live on your number in three steps.

1Connect your number

In Twilio, turn on Elastic SIP Trunking for your number. Then add the number and its connection details in Aivah, under Phone numbers. The built-in guide walks you through every field.

2Give it a role and a voice

Choose a call role, or describe your business and let Aivah write the instructions. Then pick the voice your callers will hear.

3Call it, then read every call

Ring the number to hear the greeting and fine-tune what it says. From then on, Call history lists every call with its transcript.

What you need

Three things, and you’re ready to answer.

A Twilio account and phone number
Bring your own number, set up with Twilio’s Elastic SIP Trunking. The number stays in your Twilio account. Aivah connects one number per account.
A plan with voice calls
Starter, Standard, Business and Business+ include voice calls, from $99/month. Start free to explore Aivah, then upgrade when you’re ready to take calls.
What callers should hear
Your services, your opening hours, the details to take and when a person should call back. A call role gives you a head start.

Beyond the phone

Meet customers beyond the phone.

WebsiteAnswer visitors with a face and a voice.

A chat bubble or a link on your site, with a lead form for new enquiries.

See the website guide MeetingsBring your AI employee to the call.

Invite it to Google Meet, Microsoft Teams, Zoom or Webex, where it joins with its face and voice.

See meetings InsightsSee what your customers ask.

Calls, conversations and leads side by side, so you know what to improve next.

See Insights

Phone answering

Questions before you connect a number.

Setting it up for the first time? The Help Center guide walks you through Twilio, the call instructions and your first test call.Read the phone setup guide

What does an AI receptionist do in Aivah?

It answers calls on your own Twilio number in the voice you choose. It answers callers’ questions from the instructions you give it and takes messages for your team. Every call is saved in Call history, with a transcript.

What does it know about my business?

Whatever you put in its call instructions: what you offer, your opening hours, the details to take and when a person should call back. Describe your business in a sentence or two and Aivah drafts instructions written for the phone.

Can it answer as my business?

Yes. The call roles speak for your business. You set the greeting, the tone and the wording.

Do I keep my phone number?

Yes. Your number and SIP trunk stay in your Twilio account. If you disconnect the number in Aivah, calls stop being answered and both stay in Twilio.

Which plans include phone calls?

Starter, Standard, Business and Business+ include voice calls. The Free and Hobby plans don’t. Compare plans

How much does a call cost?

Calls use credits from your plan’s monthly allowance. Credits are what you spend when your AI employee talks, chats or creates. Call history shows the credits each call used, and Twilio bills its own charges for your number and minutes.

Can it make outbound calls?

Aivah answers incoming calls on your number. It doesn’t place outbound calls or run call campaigns.

Your next step

Put an AI receptionist on your line.

Free to start · No card required

Start free Book a demo