SaaS · Software and technology companies

Answer every product question, in every time zone.

Aivah gives your software company an AI employee that talks to visitors, trial users and customers. It works on your website, in demo calls and on the phone, with a face, a voice and your docs.

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Free to start · No card requiredPaid plans from $10/month

See how it works.

A voice call with an AI employee: her character on screen, a live caption of her answer, and mute and end controls — Inside Aivah · Voice call · Illustrative workspace data

01Answers from your docs

02Guides new customers

03Joins demo calls

The problem today

Sound familiar?

Visitors leave with questions nobody answered.
Does it work with our tools? Which plan do we need? At 2am their time, nobody’s there to ask.
Support answers the same how-to questions all day.
How do I invite my team? Where’s the export? It’s in the docs, but people would rather ask.
New sign-ups get stuck and go quiet.
They hit a snag in week one, and they never come back.

The jobs it does

What your AI employee does

Six jobs it can take on for sales, support and onboarding.

Answers sales questions

Which plan fits? Does it work with Slack? It answers from your pricing page and docs, then shares your demo link.

Website

Answers how-to questions

How do I invite my team? Where’s the export? It explains the steps from your help center, in chat or by voice.

Website

Guides new customers through setup

Put it on your getting-started page. It walks people through setup one small step at a time.

Website

Gives product tours that take questions

Turn your product videos or slides into lessons. Customers stop it, ask a question and take a short quiz.

Presentations
Website

Joins demos and onboarding calls

It joins with its face and voice. When your rep asks it by name, it answers the detailed product questions.

Video meetings

Helps your own team

Support and sales ask it in Slack how a feature works. A weekly reminder tells you to add the latest release notes.

Slack · your team
Scheduled tasks

Where it works

One AI employee, wherever customers reach you

Your websiteChat, voice and a face, with a lead form for contact details.

A visitor asks at 2am if you have an API. It answers from your docs and shares your demo link.

See the website guide Your phone lineAnswers incoming calls on your own Twilio number, from the call prompt you write.

A customer rings about an invoice. It explains your plans from the call prompt and takes a message for billing.

See phone answering Video meetingsJoins Meet, Teams, Zoom and Webex calls with its face and voice once the host lets it in.

During a Zoom demo, your rep asks it about admin roles. It answers from your docs while your rep leads.

See meetings Your team chatYour team messages it in Slack. You message it from your own WhatsApp.

A new support hire asks it in Slack how refunds work. You check a plan detail on WhatsApp between meetings.

See all channels

A day in its life

A day with your AI employee

Example Tallyroom is a fictional scheduling software company.

02:10Website
A question from another time zone
A team lead in Sydney asks if Tallyroom works with Outlook. It answers from your docs and shares your demo link.
08:45Slack · your team
A new hire’s question
Your newest support hire asks in Slack how team permissions work. It answers from your help center.
10:00Video meetings
A demo call
It joins the Zoom demo. When the buyer asks about admin roles, your rep asks it to explain.
13:30Presentations
Onboarding at the customer’s pace
A new customer works through your setup lessons. She stops twice to ask a question, then takes the quiz.
16:20Website
A question it can’t answer
A user asks why his invoice changed. It can’t see accounts, so it gives him your billing email.
17:30Scheduled tasks
Your weekly reminder
The reminder you set arrives in Slack: add this week’s release notes to its documents.

Next morning, open Insights. See the topics people asked about most, and every new lead with the conversation behind it.

Example

A pricing question at 2am

A visitor from a 40-person team asks about your product while you sleep. She filled in the short form before the chat. Here is how a good conversation goes.

1
A clear answerIt answers from your own documents.
2
Knows its limitIt says what it can’t do instead of guessing.
3
Hands over to your teamIt takes the details your team needs to follow up.

WebsiteTallyroom

Example

KaiAI employee · Tallyroom

Visitor
Hi. Does Tallyroom work with Outlook calendars, or only Google?
Kai
Both. Connect Google Calendar or Outlook under Settings, then Calendars. New bookings show up in both places.
1A clear answer
Visitor
Good. We’re a team of 40. Which plan do we need?
Kai
The Team plan fits most groups your size. It’s $8 per person a month, billed yearly, and includes admin roles.
Visitor
Could you do $6 if we sign up this week?
Kai
I can’t agree prices or discounts. Our sales team talks to larger teams about pricing.
2Knows its limit
Visitor
OK. Can someone get back to me today?
Kai
Yes. Our sales team will see this chat and email you at the address you gave at the start. You can also pick a demo time on our pricing page.
3Hands over to your team

Example. Tallyroom is a fictional scheduling software company.

Set it up

Set it up in an afternoon

1Hire your AI employee

Pick the Onboarding guide template, or describe the job in your own words.

2Add your documents

Upload your help articles, pricing and getting-started guide, and add links to your website pages. It answers from what you give it.

3Choose a face and a voice

Pick a ready-made character or make one from a photo. Then pick a voice, or clone one from 10 seconds of clear speech with the speaker’s permission.

4Put it to work

Add the chat bubble to your website and help center. Then invite it to your next demo call.

Then open Insights to read every conversation, lead and call, and see what people ask most.

Web & embeds

Put it on your website

Add a chat bubble, a window on your page or a direct link, each with your AI employee’s face and voice.

Insights → Overview

What people ask most

The topics that come up most, so you know what to add to its documents next.

Some screens show illustrative workspace data from a fictional company.

Start free Book a demo Free to start · No card required

Before you start

What to give it

Start with what you already have. You can add more later.

Your help center
Add each help article as a website link, or upload them as files.
Pricing and plans
What each plan includes, its limits and how billing works.
Your getting-started guide
The first steps a new customer takes, in order.
Your integrations
Which tools your product works with, and how to connect each one.
Release notes
Recent changes, so its answers match the product today.
Answers to security questions
The answers your sales team already gives buyers, so it doesn’t have to guess.
Who handles what
Billing, bugs, account problems and discounts, with an email or link for each.

Clear limits

You stay in control

It answers product questions. Your team owns accounts, deals and the roadmap.

It answers from your docs
Your help center, pricing and guides. If something isn’t there, it says so and points people to your team.
Accounts stay with your team
It answers from your docs, not from your product’s data. Tell it where to send account and billing questions.
Your team owns deals
It doesn’t offer discounts, agree contracts or promise features. Your sales team does.
You can read every conversation
Chats, leads and call transcripts are all in Insights, with the topics people ask about most.

SaaS & technology

Your questions, answered.

Can’t find your answer? Book a demo and ask us directly.Choose your first job

Can it answer support questions from our help center?

Yes. Add your help articles as website links, or upload them as files. It explains the steps from those, in chat or by voice. If the answer isn’t there, it says so and tells people how to reach your team.

Can it see our customers’ accounts?

It answers from the docs you give it, not from your product’s data. So it can’t check a customer’s plan, usage or invoices. Tell it where to send those questions, such as your support email.

Will it promise features we don’t have?

It answers from what you give it. If a feature isn’t in your docs, it says so. You can also add a rule to its instructions, such as “Never promise features or dates.”

Can it join our sales demos?

Yes. Invite it to a Google Meet, Microsoft Teams, Zoom or Webex call. It joins with its face and voice once the host lets it in. Your rep asks it a question by name, and it answers from your docs. See meetings

Can it give product walkthroughs?

Yes. Turn up to 10 PDFs or videos into lessons. People can stop it, ask questions and take a quiz, and the results show in Insights. A presenter is set up as its own AI employee. See presentations

Does it connect to the tools we use?

On Starter and up, you can connect apps you already use, such as Slack, Notion, GitHub and Google Sheets. There are 1,000+ apps to choose from. Your developers can also build with the Platform API and a starter kit. See developer tools

What does it cost?

You can start free, with no card. The Free plan gives you 3 AI employees and 1,000 credits to try it out. Credits are what you spend when your AI employee chats, talks or creates. To put it on your website, plans start with Hobby, at $10 a month. Phone answering starts with Starter, at $99 a month. Compare plans

Your next step

Give every visitor a product expert.

Free to start · No card required