← All business demosCustomer support · Guided live example

Answer the everyday. Know when to bring in a person.

Try a documented support answer and an escalation, using a fictional help article. Start with text and review the answer against the brief.

Try the first question ↓
Aria, an illustrative Aivah customer support character
Aria · Example customer support role
Customer question · 1 of 3

How do I invite a teammate to Northstar?

Opens a prepared question in the guide. The fictional source brief is included when you send it.

What a useful answer should do

  • Answers from the supplied help article
  • Recognises when the documented steps have been exhausted
  • Summarises the issue without asking for passwords or claiming a ticket exists

This uses the public Aivah guide with a fictional brief. The portraits illustrate roles; they do not select a different live agent. Responses are generated, and no CRM, ticket or booking action is part of this example.

Make it your own

Bring your knowledge to this role.

Create an employee like this ↗

Prefer a walkthrough? Talk to our team or read the practical guide.